Account transfer failed and now I have a new phone

[AlicaJ]

I failed to transfer my Fitbit account in time, and last year I bought a new phone. I cannot login to the app, and I am stuck.

[MarkMM · Accepted solution]

@AlicaJ Hi. What do you mean you failed to move your Fitbit account in time? 

[AlicaJ]

Late last year, I bought a new phone before the holidays, and did not login to the app to update everything. I am now stuck in a loop where I cannot use Google to login, nor can I use my Fitbit credentials because I was reluctant to move my data over to Google. I'll need tech help for this one.

[MarkMM]

@AlicaJ Fitbit hasn't forced us to move to google yet. I'm still using my Fitbit account. Yes, sounds like support is a good idea. Try chat support?

[AlicaJ]

I'll try chat support. Hopefully, someone can fix my account.