Achu Health stuck on Versa

[SunsetRunner]

Hello,

Does anyone use Achu Health on their Versa? Recently Fitbit updated the Versa Firmware and now the Achu Health clock face is stuck at 62%. Normally that number changes throughout the day. I tried everything from revoking access, clearing data from the app, etc. Is anyone else having issues? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with the Achu Health on your Fitbit Versa. Thank you for your efforts to resolve this. I would like to confirm if you've tried these troubleshooting steps:

1. Verify that your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see About the Fitbit app and How do I update my Fitbit device?
2. Restart the device you're using to sync your device and your Fitbit device. For instructions on how to restart a Fitbit device, see How do I restart my Fitbit device?. 
3. Sync the device.
4. Make sure all the appropriate app permissions are "On" (In the app tap your profile picture > your device image> Tap Apps or Clock Faces> tap the installed clock face > See all details > Permissions). 
5. If internet data is needed, make sure your phone is nearby with the Fitbit app running in the background for the app to access this. 
6. If location data is needed, enable location services for the Fitbit mobile app so that the app can access this.   
7. Please double check if you've followed the steps in these help articles: How do I install and manage apps on my Fitbit watch? and How do I set up and troubleshoot apps on my Fitbit watch?

Please keep me posted.

[SunsetRunner]

Hello @LiliyaFitbit ,

I have restarted the Versa and I reported a symptom last night after I reset everything. Including my Achu account. Looks like whatever happened in the latest update broke the Achu clock face. I will wait one more day to see if it updates. 

[SunsetRunner]

@LiliyaFitbit 

Clock face still says 0% I reported a headache twice, which I really do have when I do report it. I have contacted Achu Health. They said they will look into it. Sept 20th is when it last synced.  

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. I am glad to hear you have contacted Achu Health, I am sure they will investigate it and find a solution. 

Thank you for your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I'll be around if you need further assistance. 

[Erinmichelle78]

Still not working have the ionic and an Android... Same issues as others have mentioned above. December 1 2019

[Zaps2it]

I've just installed it after the latest hardware update to the Versa and an Android. I can not get the achu app to see the watch directly nor will it update through Fitbit. Even going to the achu app and giving direct permission it is not picking up any info from Fitbit and the watch face still says to log in using the Fitbit app which I have also done and synchronized. From within Fitbit if I tell it to turn off the seconds hand it will disappear immediately from the watch face but it still reports I must log in for other data. I have restarted both app/phone and the watch with no change.