Active Mins and Calories reset

[iberiaz]

Hi,

My active minutes and calories keep resetting to 63m and 1800cal after I sync with the app and it didn’t count any active minutes past noon. I’ve taken 22k steps over 9mi today, including running three miles. Please help!

Thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community @iberiaz.

I appreciate your participation in the Forums and sharing that your active minutes and calories keep resetting after you sync your Fitbit Versa and the active minutes don’t count past noon. I recommend restarting the app and your phone to see if this helps. 

If the issue persists, please let me know if you manually logged any activity? Do you have any third party app connected to your Fitbit account? I will be glad to investigate.

Looking forward to your response! 

[iberiaz]

Hi,

Thanks it seems to be better now. It was glitchy earlier this morning but
looks fixed.
--
*"Nothing can dim the light which*
*shines from within" - Maya Angelou*

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @iberiaz, thank you for your reply! I am sorry for the late response. 

I am glad to hear the issue seems to be resolved. I appreciate your time and efforts and hope you continue enjoying your device. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Best of luck with your health and wellness goals! Keep on visiting the forums.