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Active hours not syncing watch to app

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‎02-03-2019 00:39

‎02-03-2019 00:39

Hi there,

My Fitbit app yesterday correctly showed that I had 9/9 active hours whereas when I synced my app that evening, it showed as 4 and had missed the later 5 hours off. 

I have tried:

Updating app (didn’t need one)

logging out of app

restarting fitbit

forgetting the versa on app

forcing app shutdown

restartig phone and any updates (didn’t need one) 

I haven't had this issue before and really don’t want it to happen again as I thoroughly enjoy using my Fitbit. 

I was wondering if it’s some bug with Fitbit and I’ll have an update to do soon to fix it but I’m aware that it will affect my weekly stats which is annoying. 

Can anyone help please? 

Thanks 

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‎02-03-2019 00:41

‎02-03-2019 00:41

That should say my Fitbit watch correctly shows the 9/9 but my app doesn’t! Sorry

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