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Active mins are too high

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‎02-12-2019 09:24 - edited ‎02-12-2019 09:26

‎02-12-2019 09:24 - edited ‎02-12-2019 09:26

My Versa shows active mins of 634 mins, heart rate is constantly high and calorie burn has more than tripled these last two days. These stats are impossible, how can I solve it?

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‎02-12-2019 16:19

‎02-12-2019 16:19

@Poonam8 active minutes and calories are high because the heart rate reading is off. Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes. I recommend performing this sequence 3 times in a row. Good luck!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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