help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes accuracy concern with Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2020 15:11 - last edited on ‎10-09-2020 18:46 by Fitbit Moderator

‎10-08-2020 15:11 - last edited on ‎10-09-2020 18:46 by Fitbit Moderator

Hi there, I need some help! 

 

I only got my Versa yesterday and last night while I was lying in bed it tracked 19 active minutes - including peak cardio! 

 

Today it is tracking steps while I'm sitting still, it's jumping up by massive amounts and I haven't done anything. 

 

I've already reset it, changed the settings to dominate hand even though it's on my non-dominate and I've changed the stride length. 

 

What's going on?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-09-2020 18:44

‎10-09-2020 18:44

Hi @Ebbzie, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Because you're a new Fitbit user, I recommend you to check our help article: How accurate are Fitbit devices? to understand more how information is tracked with your Versa. After taking into consideration the details that are specified there, let me know if you have any additional questions or if further assistance is needed.

 

I'll be around. 

Best Answer
0 Votes