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Active minutes and heart rate not showing up

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‎05-25-2019 09:42

‎05-25-2019 09:42

My Versa has recently started not tracking heart rate or active minutes. I just ran 7 miles, tracking with my versa and it shows 0 active minutes and no heart rate data. It also is not showing my sleep for last night even though I was wearing it and it was charged. I have tried resetting my phone, the app, the watch, and nothing is fixing it. Please help!

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‎05-25-2019 17:42

‎05-25-2019 17:42

@McKenzie.Rain It's not tracking active minutes because as you have mentioned it's not tracking HR. Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger. Good luck!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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