Active minutes and steps issues

[SunsetRunner]

My Versa suddenly deleted 5000 of my steps but says I have 935 active minutes and 6 out of 10 active hours with 594 steps.  Please help or I must return this device.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @SunsetRunner.

It's weird to hear that your watch is deleting your steps and adding active minutes. Have you manually logged any activity recently like walk or run? If you have, I recommend deleting that activity since this might be affecting your information. To delete an activity, just follow the instructions here.

If you haven't logged any activity, please provide me with a screenshot of your information by following the steps in this post.

Hope to hear from you soon. 

[SunsetRunner]

I ended up calling customer service and got it resolved.  I had to delete and manually enter an activity and it took care of the problem.

[AlejandraFitbit]

Those are great news @SunsetRunner, I am glad to hear that your issue has been resolved. If you need anything else, do not hesitate to post it.

Keep the stepping up!