Active minutes are disappearing from Versa.

[SusanTB]

My active minutes keep disappearing. One minute I have 15 active minutes then when I sync it shows 0 minutes. Recorded a 37 walk today but no active minutes.

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, are you using a Third Party Clock Face? If yes, change it to a face developed by Fitbit itself and after that restart your Versa. 

[MarcoGFitbit]

Hello @SusanTB I hope you're doing well, it's nice to see you around. It's great to see you too @SunsetRunner thanks for all your help. 🙂

@SusanTB thanks for taking the time to report this situation. As @SunsetRunner mentioned, please change the clock face on your Versa to a Fitbit clock face and let us know the outcome. 

If you have found @SunsetRunner's post helpful, please mark it as a solution. This will be very helpful to other members of the Community, facing the same situation. Thanks for your patience and understanding, have a great day! 

[swarren450]

This did not work for me. 

[writergal28]

Are you manually logging your workouts?  I did that once, and yes, some workout minutes DID disappear.