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Active minutes are not being shown

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‎12-17-2019 06:42 - last edited on ‎12-18-2019 16:58 by Fitbit Moderator

‎12-17-2019 06:42 - last edited on ‎12-18-2019 16:58 by Fitbit Moderator

Hello Everyone,

Recently my Fitbit Versa stopped displaying the Active Minutes. I went on the treadmill and arc trainer for 30+ minutes and no active minutes are displaying in the Fitbit App. I have tried restarting my device, but this has not resolved the issue. How do I resolve this issue?

 

Moderator edit: Subject for clarity

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‎12-18-2019 16:58

‎12-18-2019 16:58

Hello @Breeca2, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the active minutes are not being recorded with your Fitbit device or when you sync your Versa the active minutes are not transferred to your account? When was the first time you experienced this inconvenience and how many times since then? Which mobile device are you using to sync your Fitbit? 

 

I'll be waiting for your reply to move forward with this and provide you information to resolve this matter.

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‎12-19-2019 05:37

In response to RicardoFitbit

‎12-19-2019 05:37

Hello,

I only check the Fitbit App to see if active minutes are applied and it shows nothing even when I manually Treadmill for example and it shows that I worked out over 30 minutes. It has been over a week, but it looks like it's working again now. Thank you for following up. I will see how it goes when I go back to the gym.

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‎12-25-2019 16:07

In response to Breeca2

‎12-25-2019 16:07

Thanks for your reply @Breeca2, my apologies for the delayed response.

 

I appreciate the details that were shared in your post, I'm really happy to know that your concern was resolved as well. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around if you need anything else.

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around! 

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