help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes deleted after syncing-Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2021 09:35 - last edited on ‎04-11-2021 18:01 by Fitbit Moderator

‎04-10-2021 09:35 - last edited on ‎04-11-2021 18:01 by Fitbit Moderator

Active minutes will register and then as soon as I sync disappear. Just been for a 157 min walk sync my Fitbit and then 6 mins later says I have 10 active mins , has removed steps and some distance. Have contacted Fitbit 3 times and even upgraded from a HR to a Versa 2 and still having the same issue. I am not manually inputting the walk at the same time Fitbit registered the walk I know this is a known issue. Any suggestions or do I give up and change brand of fitness tracker. 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-11-2021 18:01

‎04-11-2021 18:01

Welcome to the Fitbit Community, @Gquigley97.

 

Thanks for letting us know about this issue with your Active Minutes and thank you for the time you spent trying to get it resolved.

 

Our team is aware of it and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes