Active minutes disappearing!

[SunsetRunner]

Earlier today I did a home work out after which my watch showed 13 active minutes. 

Later on I noticed my watch then said zero active minutes. 

I have just been for a walk and on my return the watch said 35 active minutes. 

I've just tried to sync and both app and watch again say zero. 

It's not a massive deal but I do like to keep track of days I've done half an hours worth, and that's 45+ minutes not recorded.

(My hours of 250 steps have not synced to the app either, and my calories burned are unusually low for the step count. Maybe there are general issues with Fitbit today?)

[Friendlybee]

I'm having the same problem. It's very frustrating. 

[AshDan]

I, too, am having trouble with workout minutes disappearing or decreasing for no reason. Example: treadmill for more than 40 minutes is showing 30 minutes instead. Syncing again changes nothing. 

[PRom]

Mine did the same thing. Was fine until the latest update. Eight calls and a factory reset later I’m returning it! Support (including manager) was no help at all! Very disappointed!