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Active minutes disappearing

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‎04-26-2019 19:37

‎04-26-2019 19:37

Over this past week active minutes is not working correctly.  I select elliptical as exercise and complete a workout of say 40 minutes and this shows up as active minutes.  When I go back and do more, again selecting elliptical as exercise, for say 20 minutes, and finish the 40 disappears and it resets to 20.  Sometimes it resets to 0.  I have been doing the same daily elliptical workout since I got the watch in July.  

Today it shows 20 minutes active but you can see from the photos from my dashboard that I did 60 minutes.Second Exercise.jpgFirst Exercise.jpg

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‎04-27-2019 07:37

‎04-27-2019 07:37

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Firbit logo and release the buttons. See if that solves your problem. 

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