Active minutes/hr too high

[Kirsty47]

Hi, ok so this morning apparently I've done 147 active minutes and burned 2570 calories! Whilst this would be amazing it's just not true! And yesterday was 510 mins and 6000+ calories. Why has this just started to happen and how can I fix it as I really need accurate tracking! Thanks

[NellyG]

It does sound like your HR is not accurate. Try restarting your Versa a couple of times and see if that gets it back on track. Let us know how you go 

Restart your tracker

[Kirsty47]

Hi, I've done this 3 times, heart rate currently showing 120 which is definitely wrong. Any other suggestions? Thanks

[NellyG]

Ok try turning your HR off in the app and sync your Versa. Then log out of the app and restart your phone. Then log back in. After restarting your watch again, turn HR back to auto and sync and see how it goes. If that doesnt help you will need to contact Support (link in my signature )

[Kirsty47]

Hi, cannot find setting to turn off hr.  Clicked on versa pic in settings bit doesn't come up as an option. 

[Chensh]

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@NellyG wrote:

Ok try turning your HR off in the app and sync your Versa. Then log out of the app and restart your phone. Then log back in. After restarting your watch again, turn HR back to auto and sync and see how it goes. If that doesnt help you will need to contact Support (link in my signature )

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This is a giant pain for such an expensive piece of technology... Mine doesn’t work, either. 

[Kirsty47]

Hi,
Thanks for reply and had tried all that and it got sent back and refunded. Now given up on fitbit.

:rainbow: Kirsty :rainbow: