Active minutes keeps resetting to zero when syncing with phone app

[mgrgas]

Hi. The active minutes gets reset to zero every time I synced my Versa with my phone app. Because my Versa was a hand-me-down and a few years old, I purchased a brand new Versa 2 yesterday and the same exact thing is happening with it. Any suggestions? Re-install the app? I already powered down and reset both numerous times and it's not helping.

[JuanJoFitbit]

Hi @mgrgas, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I would like to follow up on the active minutes issue that your Fitbit Versa 2 is experiencing and would like to know if the issue persists or if it got resolved. By the way, thank you for troubleshooting this issue before contacting our forums.

In the meantime, please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Make sure to sync your watch before this in order to avoid losing current data. After this, monitor your Versa 2 during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.