help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes not logging on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2018 19:40

‎11-27-2018 19:40

Hi, I just switched to the fitbit versa two days ago. I have recorded a workout each day on my watch successfully, however when I go into the "weekly exercise" tile its not showing my active minutes or calories burned. It's only showing distance and heart rate. Active minutes is not showing up on my watch or dashboard either, only when I swipe up from the bottom of my watch to view "today's stats" is the only place I see my previous workouts including time and calories burned. Anybody else having this issue? What can I do to fix this? 

Best Answer
0 Votes
1 REPLY 1

‎02-20-2019 18:39

‎02-20-2019 18:39

Hello @scooke11  I'm not sure on which apps it affects. iOS, Android, Win phone, Win Computer App, or the web based browser, but this is a known issue that has affected some and being looked into by tech.

Best Answer
0 Votes