help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes not recording

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 08:36 - last edited on ‎07-10-2019 13:01 by

‎07-08-2019 08:36 - last edited on ‎07-10-2019 13:01 by

My active minutes are not recording and the lights are flashing on the back of my watch. Anyone else having this issue today  

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-10-2019 13:08

‎07-10-2019 13:08

Hi @Baseballmom33_, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing that your active minutes are not recording. Thank you for the information that the lights are flashing on the back of your watch. As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. For more information about how the active minutes are calculated, please see this help article: What are active minutes?

 

If you haven't done so, I recommend you to restart your Fitbit Versa as described in this help article. This will refresh your device internally.

 

Keep me posted on the outcome! 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes