Active minutes not showing for activity.

[Inn2]

Good afternoon.

So, today I started the running tracking like I do every run.  Finished my 45 minute run and stopped activity.  Versa is showing the run, how many miles I ran, pace etc but not giving me any active minutes.  It even shows in app that I ran and the pace etc but says 0 towards active minutes.  I have tried resetting it and app but still nothing.  Never had this happen before and been using it to track my runs for almost a year now.  I will say last two runs it also has showed issues with connecting so not giving me my mileage until run is finished and then I am sure it is a guess, but I run in the middle of nowhere, with my phone even, but still to be expected.

Please help.  Thanks.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Inn2 have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to restart your phone and Versa already. Out team is currently aware of this situation and eve when they're working on it, they may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.