help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activity Tracked on Versa not Appearing on in Phone App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2019 10:24

‎09-05-2019 10:24

Hello,

 

Yesterday, I walked for 50 minutes which was tracked on my Versa, but the app on my phone shows 0 activity minutes.  I also walked 250 steps each hour, but it only shows 8 out of 9.

 

Today, I had 20 minutes on the ellliptical, and 50 minutes of weights, and it is only showing 17 minutes of activity.

 

By the way, I just checked on the Fitbit site, and it is showing all of this activity.

 

I have downloaded the latest update from Fitbit, stopped and restarted my phone, and stopped and restarted the Versa itself, and it still won't update correctly.

 

What is happening?  I love my Versa, and I am frustrated that this is happening.  Any ideas of what I can do?

 

Thanks,

Michelle

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-05-2019 11:31

‎09-05-2019 11:31

Following.

I too am having this error where the data showing on my watch will not sync to the App. 

 

 

Best Answer
0 Votes