Activity and sleep aren't tracking

[MLH79]

Earlier this week my activity and sleep logs aren't registering. Anyone else have this issue? 

[LiliyaFitbit]

Welcome to the Fitbit Community @MLH79. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is not registering your activity and sleep. Thank you for your efforts to resolve this issue. I would like to confirm if you see your data (steps and other stats) on your dashboard? If you haven't done so, I'd like you to restart your watch as described in this help article. This will refresh your device internally.

Let me know how it goes!

[MLH79]

I have tried restarting my versa many time but it doesn't help. 

[LiliyaFitbit]

Hi @MLH79, thank you for your reply.

I appreciate your troubleshooting efforts and would like to confirm if you see any of your activity data on the watch itself and on the app? Do you have any other trackers paired to your Fitbit account? 

Looking forward to your response! 

[MLH79]

Yes. My flex 2.

Sent from my iPhone

[LiliyaFitbit]

Thank you for the update @MLH79.

If you're not using your Flex 2 tracker, you can remove it from your Fitbit account by following these steps: How do I remove a Fitbit device from my account?

I recommend doing the following in order for your Fitbit Versa to register sleep:

1. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already.
2. Confirm that the watch is snug on your wrist (the HR lights shouldn't be visible)

It is possible to manually log sleep to reflect the time slept. See instructions in this help article: How do I change my sleep history?

Please confirm what other activity stats beside your sleep stopped registering, I will be glad to investigate further. 

Please keep me posted.

[MLH79]

My versa is not tracking sleep, steps or stairs properly.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply @MLH79. I am sorry for the delayed response. 

Since the issue persists, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.