09-16-2019 05:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-16-2019 05:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Has anyone managed to add music to their Fitbit Versa 2.
We have tried everything and nothing works, we have spent more than 6 hours without success.
We wrote to Fitbit who were quick to respond but nothing worked.
It maybe that the Fitbit App has not been updated to accommodate the Versa 2.
Interested to know if anyone in Australia has managed to get this to work.
We are on the verge of returning the phone which we don't want to do as the fitness side of things is exactly what we were looking for.
Cheers.
Answered! Go to the Best Answer.
Accepted Solutions
09-19-2019 03:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 03:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Here you go worked for me. https://help.fitbit.com/articles/en_US/Help_article/2251/#Download
09-16-2019 06:27
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-16-2019 06:27
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi Kodchakon.
Same here. I managed to couple the versa 2 to my computer using the bluetooth parameters but once in the fitbit app, nothing happened. Since Versa 2 was not in the list I tried both of versa lite and versa 1 watches but nothing worked.
I tried to play music with Alexa : it is not made for.
I tried to power on my lights with alexa : It didn't work (but works with the phone or echo dot)
I tried to configure the fitbit pay : My bank is not compatible.
Fortunately it gives me the time well
09-18-2019 22:14
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-18-2019 22:14
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Iv tried multiple of the help page ways of doing it but so far no good. Fitbit has no foresight anymore now that they have competitors. They used to absolutely amazing but now they can't even get their own programs ready for the launch of a new device.
09-18-2019 23:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


09-18-2019 23:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
You need to use the Fitbit Connect software (here) (this is not the same as the Windows 10 app) to upload music to the watch. At the end of the installation process make sure you don't select the option to uninstall.
09-19-2019 01:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 01:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Has anyone ever been able to install music on their Versa 2, even with Fitbit Connect ? Would you be kind enough to share the procedure, please ?
Thanx in advance 🙂
09-19-2019 03:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 03:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Here you go worked for me. https://help.fitbit.com/articles/en_US/Help_article/2251/#Download
09-19-2019 05:46
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 05:46
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
JEG62, it worked perfectly, thank you very much for your help ! 🙂

09-19-2019 07:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 07:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I keep getting a message when I try to transfer that says 'Device Storage is full.' but I have not put any music or new apps on my fitbit yet. I'm trying to upload a little over 20h of music which my Versa was able to hold (it's 350ish mostly normal-length songs).
09-19-2019 07:10
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 07:10
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Sorry don't know how to help - perhaps reset your versa 2.
09-19-2019 07:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 07:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I found a solution elsewhere. Apparently this program doesn't let you upload a lot of songs at once, so it's recommended to upload 25-30 at a time.
09-19-2019 07:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-19-2019 07:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Good to know
12-29-2019 11:41
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-29-2019 11:41
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
How did people navigate the part to Setup a new tracker? I can't see the Versa 2 listed and the box won't let me scroll thru it.
01-20-2020 18:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-20-2020 18:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I worked for an hour trying to figure it out - I was about to give up and realized I had it downloaded to my Fitbit Versa2 once I looked on my watch under music. Guess I got lucky. YEAH ❤️
07-19-2020 13:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-19-2020 13:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I've followed all the steps. However, the Fitbit connect app never connects to my watch. It just spins forever saying "looking for your watch". The Versa 2 screen says "use your computer to start transferring music". Here is where my journey ends and my frustration begins....
07-21-2020 07:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-21-2020 07:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hello! I just purchased the Versa 2 and the same thing is happening to me!! : ( I have tried all the trouble shooting suggestions but nothing is working. I have looked on youtube as well, no help there. Just wondering if you had any luck yet.
07-21-2020 12:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-21-2020 12:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
No, I have not had any luck yet nor has anyone been able to provide help. I’ll let you know if I make any progress.
07-21-2020 18:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-21-2020 18:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Thanks for your reply...Now I'm sad. I will try to talk to customer support tomorrow but now I am thinking I may return the watch. I never though I would have so much trouble trying to download a few songs on this silly watch! I've invested too much time and energy to just let it go, it's so frustrating.
10-05-2020 20:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-05-2020 20:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
thank you!!

11-15-2020 18:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

11-15-2020 18:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I'm thinking of upgrading from the versa to the versa 2. However, I love the ability to store my own music and listening to my music via Bluetooth without having my phone is mandatory. Can this be done via the versa? If so how? Please help. Thanks

06-17-2021 10:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-17-2021 10:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I'm looking at buying a Versa 2 now in 2021.
Is the connect app still available and work as outlined in this thread?
I heard rumors it was going away, and for sure versa 3 doesn't allow downloading your own music short of having subscriptions (from what I've read).
Thanks!
