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After I reset my Versa on accident, it won't connect to Fitbit app

ANSWERED
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‎11-16-2018 14:27

‎11-16-2018 14:27

Hi Fitbit community!

I accidentally reset my Versa watch, and I reconnected my watch to the Fitbit app, and the watch still acts like I haven't set it up yet. 

Any solutions? Thanks!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-16-2018 18:21

In response to wtksk8r

‎11-16-2018 18:21

If you have done a factory reset then you should do the following:

 

1. Unpair the unit from the app. 

 

2. Go to the phone's bluetooth list and unpair the unit from the phone.

 

3. Start the app again and link the unit to your account just like you did when you purchased the unit.

 

Let me know if you have any questions.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
3 REPLIES 3

‎11-16-2018 17:40

‎11-16-2018 17:40

Did you reset/restart or go back to the factory settings?

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎11-16-2018 18:21

In response to wtksk8r

‎11-16-2018 18:21

If you have done a factory reset then you should do the following:

 

1. Unpair the unit from the app. 

 

2. Go to the phone's bluetooth list and unpair the unit from the phone.

 

3. Start the app again and link the unit to your account just like you did when you purchased the unit.

 

Let me know if you have any questions.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎11-17-2018 14:11

In response to wtksk8r

‎11-17-2018 14:11

Hello again, I unpaired and repaired my devices, and it was working when I began setting up my Versa again. But, when I get to the screen to set up Wi-Fi, I logged in the right Wi-Fi to my house, and it doesn't connect to my Versa. Thanks for your help!

Best Answer
0 Votes