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After I take Versa off the charger, it won’t work

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‎07-31-2019 11:56 - last edited on ‎08-01-2019 05:00 by Fitbit Moderator

‎07-31-2019 11:56 - last edited on ‎08-01-2019 05:00 by Fitbit Moderator

I just bought a Versa an as soon as I take it off the charger it will not work I have tried to reset it an hold the buttons an nothing is working.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-01-2019 04:59

‎08-01-2019 04:59

@Locker4 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it doesn't stay on after taking it off the charger. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. The restart process is listed in this article. However, you can skip it and proceed with the rest. After trying these steps, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-01-2019 07:07

In response to JuanJoFitbit

‎08-01-2019 07:07

Hi I charged it all night last night an tried everything an it still will not work

Sent from my iPhone
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‎08-03-2019 10:13

In response to Locker4

‎08-03-2019 10:13

@Locker4 I'm sorry for the late response. However, I appreciate your time spent trying the troubleshooting steps shared previously.

 

Since the issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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