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After Purchase Customer Experience in India

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‎11-08-2019 07:17

‎11-08-2019 07:17

I had bought a Fitbit Versa few months back.

Overtime the strap got cut, the display stopped working, and the best part there are no service centers and accessories available in India. We have to pay a bomb even for a small strap to be delivered.

 

Overall very disappointed with Fitbit. Hopefully its in good hands (Google) now. I hope the after purchase customer experience improves.

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‎11-08-2019 17:31 - edited ‎11-08-2019 17:34

‎11-08-2019 17:31 - edited ‎11-08-2019 17:34

Hi @Kusheel , since we "simple" users cannot help you with this problem, I will ask a Moderator to jump in, cause they have closer connections to the Support team then we have, One of them will soon contact you in this topic so keep a close eye on it. Regards kuzibri

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‎11-09-2019 18:16

‎11-09-2019 18:16

@Kusheel Welcome to the Community. Thanks for the details mentioned. 

 

Fitbit doesn't have any service center but we have many channels of communication, where our Support team can assist you. Since your display isn't working and your wristband got cut, I have created a case on your behalf with our Support team and they will continue assisting you. 

 

Thanks for flagging the post @SunsetRunner. 

 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-20-2020 00:04

In response to SilviaFitbit

‎11-20-2020 00:04

Hey I am from india and I bought the versa 2 last Feb and I have been receiving many issues with my device and contacted the customer support through the chat option but I did not get the follow up mail which the assistant said I would and inspite of sending few mails direct to fitbit I was still not give any solution ....The customer satisfaction of fitbit is very disappointing  

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‎11-25-2020 10:07

In response to Ag_4154

‎11-25-2020 10:07

@Ag_4154 A warm welcome to the Fitbit Community. Thank you for bringing this to my attention. 

 

I see where your disappointment is coming from. I've shared your post with our Support team and they mentioned they have been in contact with you, please make sure to have checked your spam and junk folders. 

 

Let me know how it goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-25-2020 14:29

‎11-25-2020 14:29

I don't live in India. I'm surprised, there Are offices in India. What is going on in there offices? I wonder?

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