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After Versa update battery life was bad and now dead?

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‎12-16-2019 15:02

‎12-16-2019 15:02

I think it was last weekend that I had a notification that an update was available and went ahead and updated. My battery life had been about five day prior but seemed to now be about two to three days. This morning it was low (after two days) and I went for a run. After breakfast it was dead but this time when I put it in the charger....nothing. I have been with fitbit a long time but I am heading to smartwatch reviews to see what other options are out there. How do I see what fitbit is willing to do about this? It hasn't been that long since I bought this but yes, time flies. Thanks in advance to any that can help.

I have left it on the charger all day.

I have changed charger plugs.

What next?

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4 REPLIES 4

‎12-16-2019 20:34

‎12-16-2019 20:34

Are you having syncing problems?  Do you use a custom clock face?

 

I ask because I had a similar battery issue after the December upgrade.  I removed a custom clock face that had weather reporting on it and that helped a little.  Then I fixed the syncing issue and now it is much better.   I am back to using about 20% a day and that includes using it to monitor sleep.

 

I suspect my syncing issue was causing the battery drain.  My guess is all the background processes trying and failing to get updates throughout the day was causing excess battery drain.

 

 

 

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‎12-16-2019 20:37

‎12-16-2019 20:37

If it is not turning on try holding the left button and the bottom right button for about 10 seconds.  It sounds like it "shutdown".  Maybe due to low battery condition.

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‎12-17-2019 13:27

‎12-17-2019 13:27

Okay so here is what happend. I had bad battery life since the update but when the Versa got so low it died it would not respond to being placed on the charger. I left it on all day and thought I had tried every button combo I could but must not have waited long enough. Support helped me to press the proper buttons and I got a icon to light up. Placed it on the charger and it showed 6%. A minute later it showed 100%. I could get it to sync last night but not today.

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‎12-17-2019 16:02

In response to controlfreak

‎12-17-2019 16:02

Good to hear you got it to power on.  The syncing issue is another issue.  I suspect the upgrade messed up the bluetooth pairing setup on your phone.

 

Search for the fix in the other threads.  It is basically uninstalling everything from your phone, reinstalling the app and resetting up the watch which re-creates the bluetooth paring.

 

There are specific steps to take so be sure to find a thread with the detailed instructions.  Sorry, I don't have a link.

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