help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After a swim: Sensor light is red and my screen is not going on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2019 19:19

‎01-12-2019 19:19

My versa screen is no longer switching on and the sensor red light is on. I had a swim as usual and I realized after a while when checking time my watch is not going on..I thought maybe it flat but when we got home and I took it off I realised the red sensor light and I put it on the charger and the screen didnt light up as usual. Please advise..where to take it or what could be the problem..my versa is less than 3months old...

Best Answer
0 Votes
2 REPLIES 2

‎01-12-2019 20:33

‎01-12-2019 20:33

Sounds like a waterproofing failure. I know this link goes to the surge, but similar issues:

 

https://community.fitbit.com/t5/Surge/The-dreaded-red-light/m-p/2124373#M71059

 

Very next post refers to customer support and/or exchange. 

 

Good luck!

 

¡BBB!

Best Answer
0 Votes

‎01-12-2019 21:18

In response to RealBBB

‎01-12-2019 21:18

Thank you for replying..so heart broken as I only upgraded to the versa for the cool features and more over the ability to swim with it..i will try see how support helps me.

Best Answer
0 Votes