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After changing clock face, Versa 2 no longer works

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‎10-23-2020 08:09 - last edited on ‎10-27-2020 11:58 by Fitbit Moderator

‎10-23-2020 08:09 - last edited on ‎10-27-2020 11:58 by Fitbit Moderator

I added the suggested clock face for sp02 and two days later my Versa 2 no longer works.  I have only had it for a year this month.  I sent an email to fitbit customer service but have yet to hear back.  Not a happy customer.

 

Moderator Edit: Clarified subject

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‎10-27-2020 12:01 - last edited on ‎11-04-2024 13:58 by Fitbit Moderator

‎10-27-2020 12:01 - last edited on ‎11-04-2024 13:58 by Fitbit Moderator

@rgillis A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I've moved your post to the Versa 2 board as it's related to the topic. 

I appreciate that you mentioned you contacted our Support team. I've shared your post with them and they mentioned they were in contact with you, please continue the communication through email, they'll be happy to assist. 

Have a good week. 

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‎10-27-2020 12:21

In response to SilviaFitbit

‎10-27-2020 12:21

I have the exact same problem. Once I chose the new clock face I can no longer sync my Fitbit. What was the solution for your issue? Thanks

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