After factory reset disappeared functions on today

[Weeerisek]

Hi, I need help.

I love my versa but for bad synchronization I had to do a factory reset. After resetting and reconnecting the watch to the phone, the water tracker, sleep and female fealth functions in Today at watch disappeared. If I swipe up and open the settings, there is only status activity, hourly steps and heart rate. How do I return other features?

[SunsetRunner]

Hi @Weeerisek , put your Versa in the charger and connect it to your PC and leave it there for 2-3 hours. Maybe the update procedure did not finish entirely. After this period take your Versa out of the charger and see if all possibilities (7) are now present in the Today screen. Regards kuzibri

[Weeerisek]

Thank you for your advice. I tried to keep the watch in the charger for 3 hours, but no change. Today still shows only 3 options. The watch  has version 70.7.14 which should be the latest update. 

[SunsetRunner]

Hi @Weeerisek , normally it should. Go in the Fitbit app to the page were the clock - apps tiles are shown and press apps. You will see my apps with on top of the list Today. When there is on the right side of it a settings icon, press that and choose update. After that restart your Versa. regards kuzibri

BTW: when you scroll down on the Today screen, isn't there underneath the HR at the bottom of the display the option "Settings"? If yes, press that and choose the items you want to see.

[Weeerisek]

If I open Fitbit app and find Today in my apps I don't have a setting option (I have Iphone SE), so I can't update it. I tried restart (using 2 buttons) but still the same problem.

When I open settings option on the Today screen shows only 3 options.

[SunsetRunner]

Hi @Weeerisek , i will bring your original post under the attention of the Moderators, cause I'm out of options. One of them will contact you soon via this topic, so keep a close eye on it. regards kuzibri

[Weeerisek]

Thank you @SunsetRunner for your efforts to help.

I will keep try to figure out how to display the features on Today screen.

[SunsetRunner]

You're very welcome @Weeerisek . That's why I'm around to help users to my best knowledge and the experience I build up in using Fitbit devices for 5 years. regards kuzibri

[LizzyFitbit]

Hi @Weeerisek. Welcome to the forums. @SunsetRunner, thanks for your help and the heads up!

@Weeerisek, you've done a wonderful job with the troubleshooting and thanks for sharing a screenshot of what is displayed on the app. I also had a similar behavior when setting up my Versa watch, however the settings appeared after a few days of continuous syncing. Since your watch, the Fitbit app and Today app are updated, please monitor your watch for the next days and make sure the All-Day sync function is turned on in the Fitbit app. If this continues happening, reply back to this thread so I can further investigate and help you out.

Keep me posted.

[Weeerisek]

Hi @LizzyFitbit, thank you for your response.

From Monday I waited a few days to see if the watch was updated. Unfortunately, nothing happened. On Wednesday I tried to reset the watch again, and since then I wait to see if the remaining functions load. So it is about 5 days and I still have the same problem. All-Day sync function is turned on in the Fitbit app.

Any more advice? I'm really disappointed 😞

[Weeerisek]

Hi @LizzyFitbit, can you please help me solve my problem, I really want to use all the functions again. Just waiting is not a solution. Or help claim a watch at a seller?

[LizzyFitbit]

Hi @Weeerisek. It's nice t see you here again and I'm sorry for the delay.

Thanks for your efforts while trying the suggestion from my post, as well for your patience while waiting to see if the options appear on your watch. I know how you're feeling about your Versa not working correctly and since the steps didn't work, I've requested a case on your behalf so our Support team can give you a hand with this matter. They'll send you an email with more details, keep an eye on your inbox.

I'll be around if you have another question.