After getting my Versa 3 my phone won't ring

[StevieMac]

Hi there, since received my Versa 3 my phone no longer rings so I have done something silly when I upgraded. Can anyone help me please? 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @StevieMac  which phone and operating system do you have?

[StevieMac]

Morning,

Sorry for the delay in answering, I have a delightful week in hospital
(yes, there was a lot of sarcasm in that comment 😉)

I use IPhone 8 Plus.
IOS 15.2.1

I must have been in another world when I set up the Versa 3 as my phone is
not behaving since.

I have even removed it from Bluetooth so the phone and fitbit no longer
talk to each other. I must have really messed up somewhere along the way.

Thank you so very much for putting your hand up to help me.

Cheers
Stephanie (aka Stevie)

[StevieMac]

Morning Odyssey,

Sorry for the delay in answering, I have a delightful week in hospital (yes, there was a lot of sarcasm in that comment 😉)

I use IPhone 8 Plus. 

IOS 15.2.1

I must have been in another world when I set up the Versa 3 as my phone is not behaving since and even removed it from Bluetooth so the phone and fitbit no longer talk to each other. I must have really messed up somewhere along the way.

Thank you so very much for putting your hand up to help me, you have no idea how much that means to me. 

Cheers

Stephanie (aka Stevie) 

[JuanFitbit]

@Odyssey13 Nice to see you here. Thank you for your message and help. 

@StevieMac , A warm welcome to the Community! Thank you for your message and information. Hope you are doing better. 

Could you please explain, what does not ring at your phone? Calls, messages, sounds, etc?

Have you verified that the phone and the watch are not on don't disturb or silence mode?

On your Fitbit app, tap on your profile picture and then on the Versa 3 and remove it from the account. 

Restart your phone. (off/on)

Verify if it rings. 

If so try to setup the Versa 3 again from the Fitbit app.

See you around. 

[StevieMac]

Greetings again,

Everything on the phone doesn’t make a noise, the phone doesn’t ring, no
messages etc. Nothing is on Do not disturb, this was the first thing I
checked as I do have a tendency to put my phone on do not disturb.

I will follow these great instructions and see if I can fall back in love
with my Versa and my phone. I would definitely say I stuffed up when
setting it up.

Huge thanks for your help 😀

[eakraker]

Same thing happened to me! I don’t get text message notifications either.

[eakraker]

Hello there!

 I’m having the same issues and tried what you suggested above. My phone rings fine w/o the Fitbit but stopped again when I set it up. 
Thank you in advance for your support!

Liz

[eakraker]

Hello there! Did it work for you? It did not for me. 😕