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After latest update: screen gets frozen time to time

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‎02-24-2020 17:14

‎02-24-2020 17:14

I need to restart my Fitbit versa 2, once in several days to get screen working.

After restart it starts working in 30 secs.

It is why it looks like software issue.

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3 REPLIES 3

‎02-25-2020 04:55

‎02-25-2020 04:55

@Ollia, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the screen gets frozen. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face. After this, monitor your Versa 2 behavior and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-25-2020 07:20 - edited ‎02-25-2020 07:35

‎02-25-2020 07:20 - edited ‎02-25-2020 07:35

Yup, you are NOT alone...

 

https://www.reddit.com/r/fitbit/comments/f9by30/fitbit_deleting_form_posts_about/?

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‎02-25-2020 07:47

In response to JuanJoFitbit

‎02-25-2020 07:47

I am using Pride Flare clock face.

It is already developed by FitBit.

Looking forward to get issue fixed.

Thank you for looking into it.

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