After many years with fitbit, the Versa broke me, will be moving to another brand.

[Skinny_foodie]

Been a Fitbit girl since my first simple band, moved to the Versa January 2019. The first Versa popped out of the metal frame less then 6 months in, and they sent me a "new one."  That one crapped out a little over a month ago directly following the last firmware update (screen remains dark, while the band continues to track). Despite the fact that its been less then a year since they replaced the first, and that makes 2 $200+ watches to crap out in 18 months, they would not honor the warranty on the "new" one they sent me, and only provided me a coupon for 25% off my next purchase.

I've asked multiple times for an opportunity to provide feedback, and have been ignored. I expected more now that they are a Google brand, not less. 

I recommend anyone who is as frustrated as I am check out the Galaxy line, the price is slightly more but the reviews are markedly better. While not as convenient, there are apps that allow for the same competition based fun that the fitbit community does, without the disappointing hardware. If yours is still working, I'd consider yourself lucky based on my research. 

After many years of loyal patronage, I won't be going back. Great community, backed by lousy faulty designs, and a total lack of support. 

Thanks for getting me into fitness Fitbit! I'll be buying elsewhere from now on. 

[Julia_G]

Hi, @nuttyduffy I don’t work for Fitbit but I am a part of a group that helps out in the forums,  I have flagged your post for moderator support and I hope your case will now be escalated.  Good luck and I hope you get a good resolution!