After restarting, turning off and going back to factory settings still no heart rate reading?

[VinceCassar]

I've tried all the things I can find on the forum to fix the no heart rate and had on joy. Any other ideas?

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @VinceCassar. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the steps you've tried in order to resolve the issue you're experiencing with the heart rate monitor. You can confirm the troubleshooting steps in this help article and the steps to do a factory reset here. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[VinceCassar · Accepted solution]

Thanks for being so helpful. The support team have been great and are sending me a replacement. I couldn't be happier.

[LiliyaFitbit]

Hi @VinceCassar, thank you for your reply. 

I'm glad to hear that you had a great experience with the Support team and now you'll receive a replacement. Thanks so much for sharing your feedback as it's really important to us.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!