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After update Versa 2 battery lasts less than a day

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‎04-14-2022 11:10 - last edited on ‎04-14-2022 19:30 by Fitbit Moderator

‎04-14-2022 11:10 - last edited on ‎04-14-2022 19:30 by Fitbit Moderator

Before updating my battery would last over 6 days based on my settings. 

After the update - less than a day. Super inconvenient as I love to use it as an alarm clock.

I tried factory resetting and it won't allow me to reset. Gives a red error that says unable to reset. 

Very annoying. And the thing is less than 2 years old..... 😞

Considering another brand because there seems to be little to no customer support from FitBit. 

 

Moderator edit: updated subject for clarity

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‎04-14-2022 19:29

‎04-14-2022 19:29

Welcome to the Fitbit Community, @chrsteeen.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

In this case, I would recommend setting up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1649989697715.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you continue getting the same error, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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