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After update, Versa's screen is green

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‎03-27-2020 04:33 - last edited on ‎04-16-2020 08:05 by Fitbit Moderator

‎03-27-2020 04:33 - last edited on ‎04-16-2020 08:05 by Fitbit Moderator

My Versa is two weeks old- I initiated the update which took days and has left me with a green screen on the watch face that  won’t go away. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎04-16-2020 08:04

‎04-16-2020 08:04

Hi @Ribbens, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up and help you with your Fitbit Versa since the screen is green after updating the firmware. I'd like to know if the issue persists or if it got resolved. Also, let me know if the firmware update got completed.

 

In the meantime, restart your watch as described in this help article. After this, check out if the green screen gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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