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Alexa app on my Versa 2 doesn't understand what I'm saying

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‎06-28-2021 07:32 - last edited on ‎06-28-2021 17:03 by Fitbit Moderator

‎06-28-2021 07:32 - last edited on ‎06-28-2021 17:03 by Fitbit Moderator

Just got my versa 2 to replace my blaze and I've set up Alexa however when I press the button and ask a question it comes up in the screen saying thinking then changes to ask again, sorry didn't get your request, can anyone help??, Thanks

 

 

 

Moderator Edit: Clarified subject

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‎06-28-2021 17:03 - edited ‎09-14-2023 03:51

‎06-28-2021 17:03 - edited ‎09-14-2023 03:51

Hi there, @Lynne1402. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Have you recently switched to the Google Assisting while using Alexa? Note that you can have only 1 active voice assistant at a time. To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

If the issue persists, see What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-28-2021 17:03 - edited ‎09-14-2023 03:51

‎06-28-2021 17:03 - edited ‎09-14-2023 03:51

Hi there, @Lynne1402. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Have you recently switched to the Google Assisting while using Alexa? Note that you can have only 1 active voice assistant at a time. To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

If the issue persists, see What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer