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Alexa app on my Versa 2 doesn't understand what I'm saying

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‎09-02-2021 15:35 - last edited on ‎09-03-2021 05:58 by Fitbit Moderator

‎09-02-2021 15:35 - last edited on ‎09-03-2021 05:58 by Fitbit Moderator

My Versa 2 was working with the Alexa voice commands until two weeks ago! Now when I ask to set an alarm or timer, I get responses like, "That is interesting that you know so much about the Tokyo Olympics"!! I've restarted it to no avail. I highly appreciate any help! Thanks 🙂

 

Moderator Edit: Clarified subject

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‎09-03-2021 06:00

‎09-03-2021 06:00

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Have you recently switched to the Google Assisting while using Alexa? Note that you can have only 1 active voice assistant at a time. To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

 

If the issue persists, see What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎09-03-2021 08:37

In response to MarreFitbit

‎09-03-2021 08:37

Hi,

When I click my profile picture and it pulls up my profile, I do not see voice assist as an option to select. Can you help me to find out where it is in my app because I'm not seeing it?

Thanks!

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‎09-03-2021 08:49

In response to SunsetRunner

‎09-03-2021 08:49

@SunsetRunner Please see How do I set up voice assistant on my Fitbit smartwatch?

 

Hope that does the trick. 

Maria | Community Moderator, Fitbit


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‎09-03-2021 09:59

In response to MarreFitbit

‎09-03-2021 09:59

When I follow the instructions I only see the Alexa set up. It's the only one I've known to use in the app. It doesn't say "Voice Assistant", it just says Amazon Alexa. I even checked in my Google Assistant on my phone to see what devices are paired and my Versa 2 is not.

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