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Alexa has stopped working on my Versa 2.

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‎11-21-2020 10:13 - last edited on ‎12-09-2020 16:07 by Fitbit Moderator

‎11-21-2020 10:13 - last edited on ‎12-09-2020 16:07 by Fitbit Moderator

Please advise... this seems to be a common error... how do I stop it?

 

Moderator edit: updated subject for clarity

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‎12-09-2020 16:06

‎12-09-2020 16:06

Welcome to the Fitbit Community @AlanM9.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

In this case, I would recommend following the next steps:

 

- Log out from the Fitbit app

- Reboot your cellphone and restart your Fitbit Versa 2

- Log back into the Fitbit app and set up Alexa once again 

 

Whether this doesn't help, you can set up your watch as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Please let us know if you have any question.

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