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Alexa is not working on my Versa 2

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‎11-29-2023 16:19 - last edited on ‎11-30-2023 02:39 by Fitbit Moderator

‎11-29-2023 16:19 - last edited on ‎11-30-2023 02:39 by Fitbit Moderator

Basically, I can no longer set personal reminders using Alexa. 

Ex: “remind me to do (insert topic here) in one hour”

Instead, I get this message: Complete setup in fit bit mobile app and synch device.

However, I've synched the device 10 times and nothing has changed! 

Help please! 

Moderator Edit: Clarified subject

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‎11-30-2023 02:44

‎11-30-2023 02:44

Hi there, @KayVS007. Welcome to the Fitbit Community Forums. I'm sorry to hear that Alexa on your Versa 2 is not working as expected. Thanks for making sure your Fitbit device it's syncing. I understand where your concern is coming from, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend logging out of Alexa, then log back in:

  1. From the Today tab in the Fitbit app, tap your profile picture > your device image.
  2. Tap Voice Assistant > Amazon Alexa > Logout.
  3. After you log out, tap Amazon Alexa > Login with Amazon. Follow the instructions to log in.
  4. Try again to check or cancel your alarm, reminder, or timer.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-30-2023 02:44

‎11-30-2023 02:44

Hi there, @KayVS007. Welcome to the Fitbit Community Forums. I'm sorry to hear that Alexa on your Versa 2 is not working as expected. Thanks for making sure your Fitbit device it's syncing. I understand where your concern is coming from, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend logging out of Alexa, then log back in:

  1. From the Today tab in the Fitbit app, tap your profile picture > your device image.
  2. Tap Voice Assistant > Amazon Alexa > Logout.
  3. After you log out, tap Amazon Alexa > Login with Amazon. Follow the instructions to log in.
  4. Try again to check or cancel your alarm, reminder, or timer.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes