help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alexa is not working on my Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2023 16:29 - last edited on ‎07-18-2023 03:45 by Fitbit Moderator

‎07-17-2023 16:29 - last edited on ‎07-18-2023 03:45 by Fitbit Moderator

Versa 2 doesn't respond to my voice commands. 


Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎07-18-2023 03:47 - edited ‎07-18-2023 03:48

‎07-18-2023 03:47 - edited ‎07-18-2023 03:48

Hi there, @Missyv64. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Fore more information and troubleshooting steps, see: How do I respond to messages with my Fitbit device? and What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Nevertheless, I'd also recommend trying the following steps:

  1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
  2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen and tap on force stop.
  4. Uninstall and reinstall the Fitbit app.
  5. Reboot your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes