Alexa is not working properly on my Versa 2

[pmelia07]

Hi I have been having an issue with regards to control my Alexa devices, tp-link plugs for example for well over two weeks. I keep on getting a can't find smart devices but yet my Alexa and Google Nest work perfectly to control my devices. Since I work in IT, I have tried the usual uninstall, reinstall scenarios with zero joy. Is there something up with using Alexa on the Versa 2 devices? I have seen a few threads about this. It'd be great to get this working again, thanks.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @pmelia07, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've tried, please perform a factory reset on your watch by following these steps:

1. On Versa 2's screen, go to the "Settings" section. 
2. Scroll all the way down and tap on "About"
3. Tap on "Factory reset" 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

If you're not able to access to the screen: 

1.Hold the back button for about 8 seconds.
2.When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds).
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

You'll need to setup the device and update its firmware. To do so, please:

Open the Fitbit app and tap on "Login".

1. Tap on the circle or profile picture located on the top left corner of the screen.
2. Tap on the "Set up a device" option. 
3. Look for the image of your Fitbit Versa 2. 
4. Tap on "Setup Versa 2". 
5. Tap on "I Agree" to accept the terms and policies. 
6. Tap on the arrow icon. 
7. Follow the on screen instructions. 

Then the Versa 2 will prompt you to update the firmware. 

[pmelia07]

Hi there Maria, thank you for your reply. I tried the steps above but I still can't communicate with my smart home devices. 🙄

[pmelia07 · Accepted solution]

You can mark the ticket as closed/resolved Maria. I have found the workaround. Uninstall/reinstall the Alexa mobile app on my android phone 🤦‍:male_sign:

Thanks for your help, and have a nice day.

pmelia07

[MarreFitbit]

@pmelia07 You're very welcome! I'm glad to hear you managed to solve the issue by uninstalling and reinstalling Alexa app on your phone. 

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Have a nice day you too!