Alexa isn’t working on Versa 2

[Paulbabchuk]

When My versa 2 just arrived and I used Alexa and it worked for a few times that I tried it. Later on I tried using it again l and now it doesn’t recognize my voice no matter what I say constantly says sorry please try again. 

I’ve also tried shutting it off and turning it on again with no luck

is anyone else having the same problem or know a fix?

Moderator edit: updated subject for clarity. 

[Rav19]

They sent me a prepaid FedEx label.

Sent from my iPad

[Pulermia]

I got mine to work by making sure i was on 2g at my home nit 5g. Glad your
getting help

[Jamiebara]

I tried all of the above, as well as changing my network on the phone to 2g, 2/3g, etc and none of that worked.  I just purchased this today and am really frustrated as the only reason to get the Versa 2 is for the Alexa capability.

[hOmesLice]

I'm having the same issue. After reading all these posts and trying most of the fixes, I found that my issue is the mic. I can get mine to work if I blow into the mic. That starts the Alexa bars moving so it can hear. Then when I ask it to do something, most of the time it gets it wrong. And if I don't talk loudly directly into the mic it can't even hear me at all. This is definitely a defect in their product and they should be fixing and replacing these phones. I bought this model because of the Alexa function and now I find it was a complete waste of money. 

[Jlynn329]

I agree on its a major issues, especially like you it was one of the
reasons I got it. I have an iPhone and an beginning to wish I had waited
and saved a little more for an different brand
--
Sent from Gmail Mobile

[Rav19]

I am on watch number 4. I too discovered that if I blow into the microphone I can get it to work. Still have problems  but I can get it to work most of the time by doing this. 

[Jon71]

I asked Alexa for my horoscope once. After that, any question I asked, Alexa wanted to know my sign. I tried everything to fix it, but what finally worked was changing the language for Alexa on my Fitbit app, asking a question, then changing the language back. I don’t know why this worked, but it did.

[hsofpayne]

I tried all things listed as well, I was about to try steaming it like someone mentioned then it dawned on me that I had a can of air! Shot some air in the mic hole and it's back to working again! 😁

[hOmesLice]

So I exchanged my Fitbit at Costco for a new one. The new one lasted one day before the same think started again. I can no longer ask Alexa anything. After pushing the button it doesn't do anything until I blow in the mic, after which it will start looking for my voice but doesn't understand anything. I see that blowing canned air fixed, but I'm guessing that won't last long. This is a clear defect and Fitbit should be doing something about it.

[Dperez1223]

I've been having the same issues with Alexa not working.  Also had problems with voice reply not working. It kept saying "Transcription Error".  I called Fitbit and it was a quick fix. 4 steps:  -Update the fitbit app on my phone -Sync my Fitbit to the phone -Turn off fitbit. Once it's on again Sync fitbit to phone again.  Boom problem fixed for me!

[tonjohn08]

I found going into Alexa on my Fitbit app

Changed the language from English to French and synced it and asked the time where it worked in French.

I switched back to English and synced it and it now works.

[SheilaBarton]

Got mine today and Alexa won’t work at all. Returning it Monday because every Fitbit I get has issues. 

[Joylove1]

is there anything specific you need to do in the Amazon alexa app?

adding device? because the versa 2 does not show up there

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update - i downloaded the amazon alexa app onto my phone and had the versa 2 sync to it. works fine now

[Seveah]

This fix worked for me! Changed my language to spanish, asked it a couple of questions, then back to English (US) and it works just fine now. Thank you!

[Dastins]

A metal curved plate in the shape of a horse's hoof is hung over the door and windows as a talisman that protects against adversity and attracts grace. The horseshoe, as a symbol of happiness and good luck, has not so deep roots. Want to know more? 

[Maaibasi]

will give it a try ...