Alexa keeps disconnecting from my Versa 2

[lifepest]

I own a Versa 2

I have to reconnect my Versa 2 to Alexa constantly.  It might work for a day, and then I have to reconnect, F**king annoying.

Many people have requested a change to the hourly step counter to allow selections for night shift workers.  This would be such an easy fix and the fact that you are unwilling to implement it shows a complete lack of consideration for people that spent hard-earned money on something which doesn't meet their needs.  Those suggestions get moved to another section of this forum and locked, so we cant reply is also BS.

I guess the old saying, the customer is always right, doesn't mean s**t anymore.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lifepest. Welcome to the Community Forums.  We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding Alexa, I'd like to let you know that our team is aware of this matter and they are currently working to resolve it and we hope to have a fix soon. In the meantime, I'd suggest trying the following steps: 

• Restart your Versa 2
• Log out from the Fitbit app
• Clear the app cache
• Restart your phone
• Log back in
• Set up Alexa again and test it out 

As for the hourly activity goal for night shift workers, we're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Feature Suggestion board on our community. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.