Alexa keeps disconnecting from my Versa 3

[emmariley94]

Alexa keeps disconnecting on my fitbit versa 3, I have to keep setting it up again and again. How do I stop it from disconnecting? Every time I go to use it, it asks me to reconnect it. It's getting really annoying.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Update: The issue will be resolved by updating the Fitbit app version on your mobile devices to app version 3.42.1 or above.

Thanks very much for your reports and patience. 

[Azgardengurl]

I followed the steps above and still no Alexa option.  Looking forward to the resolution of this issue!  Thanks.

[MarreFitbit]

@Azgardengurl Thanks for stopping by and following the tips and recommendations I've shared above. 

As mentioned in my previous post, we’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[JaydeeMc]

I am having this same problem and tried all the mentioned things to do. Its so frustrating. Everytime I go to use alexa it doesn't work 😞 

[emmariley94]

Thank you for the suggestion, unfortunately this didn't work and it reverts back to being disconnected. 

[MarreFitbit]

@JaydeeMc @emmariley94 Thanks for trying the steps I recommended above. I understand how you must be feeling. 

We're sorry for any inconvenience and thank you for your continued patience. As mentioned above, I'd like to let you know that our team is aware of this matter and they are currently working to resolve it and we hope to have a fix soon. 

[IceWolf113]

Hoping for a fix soon, I have tried all the suggest above as well and it eventually disconnects.

[emmarie2202]

Was this ever resolved? I just got my fitbit and app a few days ago. everything is updated but alexa keeps disconnecting. Being able to use alexa easily is why i chose this over a different smartwatch.