Alexa on Versa 2 has trouble understanding me

[Ibrahim67]

in warranty got it 4 days ago went for a jog came back ask alaxa what time is it she replays HI ASK ME HOW TO DO ANY THING i ask Alaxa again what time is it she replays with the same thing i snyc the watch with my phone phone and she still says HI ASK ME HOW TO DO ANYTHING  i tried reset fitbit watch didnt work then i logged out of alaxa and still keeps sying HI ASK ME HOW TO DO ANY THING 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Ibrahim67, welcome to the Community Forums. I'm sorry to hear that Alexa app on your Versa 2 has trouble understanding what you ask, I understand where your concern is coming from and how you must be feeling. Thanks for already troubleshooting your watch prior to posting here, I'll be glad to help you. 

I'd recommend following the troubleshooting steps provided here: What should I do if my voice assistant doesn't work on my smartwatch? 

Let me know how it goes. 

[Ibrahim67]

Oh I already fixed a problem I made a new Amazon account and logged into it via Fitbit and it works fine now 

[MarreFitbit]

Hi there @Ibrahim67, thanks for getting back and for the update. I'm glad to hear you were able to fix the issue with Alexa. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.