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Alexa won't connect to my Versa 3

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‎05-29-2022 08:13 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-29-2022 08:13 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

Just got my Versa 3 and have a Samsung Galaxy S22 phone. I can't get the Alexa voice assistant to connect to my Amazon account. I have tried the following: logging out of all Amazon and Alexa apps on my phone, restarting my phone, unpairing and repairing my phone to the fitbit, rebooting my wifi, restarting my fitbit, making sure my microphone is on, giving all permissions to both Alexa/Amazon and Fitbit apps in app settings, making sure all apps didn't have available updates, deleting and reinstalling Fitbit and Alexa/Amazon apps, installing the Fitbit Skill in the Alexa app and connecting my fitbit through the Alexa app instead of the Fitbit app.

All my Amazon Echos and Dots can connect to my Fitbit, but my Fitbit won't connect to Alexa. I get the following error message: Unable to connect. There was an error connecting to your Amazon account. Please try again. 

 

 

I am however able to connect to Google assistant, which I then turned off again. 

 

Anything I haven't tried? Am I missing something obvious?

 

Moderator Edit: Clarified subject

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21 REPLIES 21

‎06-13-2022 19:48

In response to SunsetRunner

‎06-13-2022 19:48

Thanks!  It's finally working!

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‎06-20-2022 07:56

In response to SunsetRunner

‎06-20-2022 07:56

YAY!!!  After a week of uninstalling, reinstalling, restarts, and talking to Amazon and Fitbit, FINALLY a solution that worked immediately!  Thank you so much MegaBite!  

Best Answer