09-11-2019 15:20
09-11-2019 15:20
Versa 2 wont connect to Alexa app
Answered! Go to the Best Answer.
08-04-2020 07:03
08-04-2020 07:03
That can be the cause of the problems, @Sethiec .
08-14-2020 17:21
08-14-2020 17:21
Facing issue connect my Alexa...it shows "web page not available"
"net::ERR_UNKNOWN_URL_SCHEME"
Kindly please advice
06-20-2021 17:20
06-20-2021 17:20
Same with mine I cannot get it to sync since day one..I brought this @HSN
06-03-2022 12:41
06-03-2022 12:41
How do you "leave the beta"?
06-06-2022 09:55
06-06-2022 09:55
Hoping this information helps others. The opt out of the beta app solution didn't work for me, as I'm not running the beta version.
Problem:
I was receiving an error message when trying to connect my Fitbit app to my Amazon account so I could use Alexa. It would say "Unable to connect", try again later. I also got an error a few times about there being a bug in the application, but not every time.
My solution:
I uninstalled the Amazon Shopping app from my phone and then went into the Fitbit app and clicked to setup Alexa. It redirected me to a webpage where I could login to my Amazon account, I clicked to allow access and boom, I was good to go. I then reinstalled the Amazon shopping app, and all is right with the world.
I suspect it was trying to connect through some magic in the Amazon shopping app and that's what was broken.
I'm using a Versa 3, running the Fitbit App version 3.58, on a Samsung Galaxy S10e running Android 12.
06-09-2022 08:29
06-09-2022 08:29
You are the best! I was having the same issue exactly on my Sense and three different Fitbit technical support specialists could not figure it out. (The first one told me that I needed to download the Fitbit app update even when I was running 3.58. They insisted that 3 (only 3) was the newest one and that mine was an older version. 🤔😂)
Incredibly frustrating since that was a big part of the reason I got the Sense. I plan to email a screenshot of your post to tech support because I imagine there's a ton of other people struggling with this!
06-11-2022 14:28
06-11-2022 14:28
Amazing! This worked after I spent HOURS with several different support people (and I use the word "support" loosely!) and the last one had me do a factory reset which killed my Fitbit Versa 2. I had to buy a new one ($$$$$) and the same issue occured. I remembered getting a notice of your solution, and BOOM! It worked!! SOOO grateful, but sure wish I'd seen this two weeks ago. THANK YOU!
06-11-2022 15:01
06-11-2022 15:01
Please help how do you find out if your in the beta program
06-11-2022 15:19
06-11-2022 15:19
Please help I can't find where it says beta or not. My alexa still doesn't work
06-11-2022 15:25
06-11-2022 15:25
Check out SithLorde's post, above. It worked for me.
06-11-2022 15:33
06-11-2022 15:33
Thank you Thank you Thank you. This worked perfectly since I wasn't running the beta either. I am so glad I kept reading and found your post. 🙂
06-11-2022 15:45
06-11-2022 15:45
You are welcome. It took me hours and killing off a Versa 2 because of Fitbit's customer service suggestion to do a factory reboot (NOTE: never do that!!) before I found SithLorde's post when my new device did the same thing. Maybe give him/her a thumbs up - not sure if it means anything, but it's a nice way to say thanks.
06-20-2022 08:06
06-20-2022 08:06
This did not work for me.