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Alexa won't stay connected to my Versa 3

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‎04-22-2022 06:57 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-22-2022 06:57 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

Why do I have to keep syncing the Alexa app for it to work on my versa 3? I 

 

Moderator Edit: Clarified subject

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‎04-22-2022 08:16 - edited ‎10-07-2024 11:38

‎04-22-2022 08:16 - edited ‎10-07-2024 11:38

Hi there, @Sysyn. Welcome to the Community Forums. Thanks for the details provided in your post about the issue between Alexa app and your Versa 3.

In order to solve this issue, please try the steps below:

- Log out from the Fitbit app
- Clear the app cache 
- Restart your phone 
- Log back in, Set up Alexa and monitor its functionality 

If the issue persists, please verify to have installed the latest Fitbit app version, this should resolve the issue. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-22-2022 08:16 - edited ‎10-07-2024 11:38

‎04-22-2022 08:16 - edited ‎10-07-2024 11:38

Hi there, @Sysyn. Welcome to the Community Forums. Thanks for the details provided in your post about the issue between Alexa app and your Versa 3.

In order to solve this issue, please try the steps below:

- Log out from the Fitbit app
- Clear the app cache 
- Restart your phone 
- Log back in, Set up Alexa and monitor its functionality 

If the issue persists, please verify to have installed the latest Fitbit app version, this should resolve the issue. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes