Alexa won't stay connected to my Versa 3

[choneybun]

OH MY DAYS!!!

I never thought this would annoy me as much as it does….

Alexa, open the app to connect to an Alexa account. I’ve done this a good 30 times now. 

Any idea how to link the account and keep it linked so I can just use the feature as intended and not have to constantly open my phone to log back into Amazon every time?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @choneybun. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

In order to solve this issue, please try the steps below:

- Log out from the Fitbit app

- Clear the app cache 

- Restart your phone 

- Log back in, Set up Alexa and monitor its functionality 

If the issue persists, please verify to have installed the latest Fitbit app version (3.42.1 or higher), this should resolve the issue. 

Hope this helps. 

[choneybun]

How do you clear the app cache on an iPhone?

Sent from my iPhone

[MarreFitbit]

@choneybun Please follow the steps below:

1. Open your iPhone's settings.
2. Scroll until you see the eligible app, then tap it.
3. Look for a "Clear cache" option. If the toggle next to it is green, tap it to clear the app's cache.

Hope that does the trick. 

[choneybun]

There is no clear cache option anywhere in iPhone settings

Sent from my iPhone

[khixon]

Did you ever get this resolved? I keep having this issue too! 

[Rich_Laue]

Try this, from tech-addict