Allergy to Versa

[cocoeint]

Has anyone had an allergic reaction to the versa device itself? Not the band. I've had the device for over a year now and have been experiencing an itchy rash where the device sits. I've cleaned it daily and even taken time off from wearing it but the minute I put it back on, it starts all over again. I really love using it and don't want to have to stop!

[SunsetRunner]

Hi, you're not the only one with this problem. Type in the search bar of this board "Versa Discomfort" and you'll find a lot of topics about this phenomenon and also some solutions.  

[SunsetRunner]

I have. I contacted Fitbit and they are sending me a refund and I have to send the watch back. Which makes me super sad. First 6 months of having it I had no issues and then it started it. Apparently it’s a known issue 

[maddi4u2]

Yes same, I’ve had mine for a little over 1 year and have worn it diligently but only really developed the rash in the past two month, I’ve tried switching arms and still have not found a switch. Now I have scarring after initial reaction which was blistering and then itching. I really love the Fitbit devices but previously had a flex. I will have to see if I can get a refund also 😕

[Sheilaful]

Hi everyone,

I have been experiencing the same problem with my versa as well. I have wore it for a year and one month ago I experienced a big rush on my wrist and a rush all over my body, my face, my ankles my arms and chest, basically an allergic reaction. I stopped wearing it for a month and I waited the wrist to heal. Today I tried it again, after just 10 mins of wearing it I had the same reaction, a rush all over my body. I took zirtec straight after and I put hydrocortisone cream. It is so sad...I used to love it so much. But I cannot really wear it anymore. Should I contact Fitbit? 

[Dissa1]

I know this is an old thread but I've been having an allergic reaction to the watch as well, it almost seems like it's taken off a thin layer of skin underneath the device itself. I've found that applying lotion 1-2 times a day around my whole wrist helps, I think it probably provides a thin layer between the fitbit and my wrist. (I also get dry skin from the band that I bought so it helps with that too)

[Sheilaful]

Hi Dissa,

thanks for your message. The problem I had was more serious. I had a rush all over my body. This has happen twice, 10 mins after putting the versa on my wrist. Eventually, I bought an Apple Watch (much more expensive, I know) and it’s not giving me this problem at all.

cheers,

sheila 

[EmaPraise]

Thanks for the info. I thought I was going crazy until I found this thread.

I had the reaction a couple of weeks ago and I thought that I burned myself so I stopped wearing it for about a week to heal only to have the same reaction after I wore it again for the past three days.

[DulcetBaguette]

It's been taking off my skin too. Where the band is, my skin peels and looks like scales. The problem is I can't use lotion due to skin sensitivity

[naitosenshin88]

I currently have this...

[Dissa1]

I've found that the only thing that helps is Eucerin (a thick medicated lotion, you can get it over-the-counter) which I borrowed from my mom, it doesn't make it go away but it doesn't hurt as bad. I also switch wrists each day.

I took my fitbit off around 2 months ago and it's still trying to heal. I'm not happy with the Fitbit brand, I'm only going to continue using it because it cost so much.

I swear it's like a chemical burn or something.

[Fazeelath]

I also get a rash when using it.

I thought maybe i got the rash when i get it wet.

So i stopped wearing it when i have to wash my hands or even whn things that makes my hand wet like cleaning dishes and cooking.

[lilyliketheflow]

EmaPraise agreed. Sad thing is this is still happening in 2022. After spending nearly an hour online with customer service I was starting to thing I was crazy. This was my fourth Fitbit and 2nd