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Always needing to reenter WiFi password and reconnect for syncing.

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‎01-18-2020 20:41

‎01-18-2020 20:41

For the last week and a half, anytime I try to sync my versa to the app, I need to go to the app WiFi settings and reenter the password for my wifi network. This has never happened this frequently before (maybe once every few months at the most). Today, I had to do it more than once...and now, the WiFi settings won't even open to let me enter the password. I've uninstalled and reireinstalled the app, but it's made no difference. Any ideas as to why the app won't stay connected to my network? Nothing has changed on my end in the last 10 days, so I don't know what the issue is.

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‎01-28-2020 11:39 - last edited on ‎06-14-2025 07:52 by Fitbit Moderator

‎01-28-2020 11:39 - last edited on ‎06-14-2025 07:52 by Fitbit Moderator

@apfuds Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Wifi password not being saved on your app and thank you for troubleshooting this issue. I suggest you  log out from the app but now restart your phone. Once this is done log back in and save the wifi settings again.

Let me know how it goes.

Alvaro | Community Moderator

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